Hello, I completed order #WW-2399 with vendor Ali Hassan on Feb 5 but I still haven't received my payment in the wallet. The order shows as completed and I approved the delivery. Can you please check what happened to my SAR 1,200?

Thank you for reaching out, Fatimah. I can see your order #WW-2399 is marked as completed. I am looking into the payment status now. A support agent will review your case shortly. Your ticket has been flagged as high priority.

Hi Fatimah, I have investigated your case. The payment gateway confirmed the transaction but there was a delay in the wallet credit reconciliation. I have escalated this to our finance team and the SAR 1,200 should appear in your wallet within 2-4 hours. I apologize for the inconvenience.