4
Active Disputes
2 new this week
12
Resolved This Month
85% resolution rate
SAR 47,800
Escrow Held
Across 7 disputes
3.2 days
Avg Resolution Time
Improved from 4.5
Dispute Management
| ID | Order | Vendor | Customer | Amount | Reason | Status | Date |
|---|---|---|---|---|---|---|---|
| #DSP-101 | #WW-2385 | Ali Hassan | Fatimah Al-Z. | SAR 1,800 | Quality | Open | Feb 9 |
| #DSP-100 | #WW-2378 | Mohammed K. | Sara A. | SAR 3,200 | Late Delivery | Under Review | Feb 7 |
| #DSP-099 | #WW-2370 | Nora Al-H. | Omar Hassan | SAR 950 | Incomplete Work | Open | Feb 6 |
| #DSP-098 | #WW-2362 | Khalid D. | Aisha M. | SAR 2,100 | Not as Described | Under Review | Feb 5 |
| #DSP-097 | #WW-2355 | Emir H. | Fatimah Al-Z. | SAR 4,500 | Quality | Open | Feb 4 |
| #DSP-096 | #WW-2340 | Sara Al-M. | Rashid K. | SAR 1,500 | Late Delivery | Resolved | Feb 2 |
Dispute #DSP-101
Open
Vendor
Ali Hassan
SEO & Marketing
Customer
Fatimah Al-Zahrani
Order #WW-2385
Escrow Held
SAR 1,800
Funds locked since Feb 5, 2026
Evidence
Customer
Submitted Feb 9
"The SEO audit report was generic and did not include any keyword analysis specific to my business. The deliverables do not match the agreed scope."
scope_agreement.pdf
screenshot_deliverable.png
Vendor
Submitted Feb 10
"The audit covered all points listed in the service description. Keyword analysis was included on pages 12-15 of the report."
full_audit_report.pdf
Message History
Fatimah Al-Zahrani
Feb 9, 10:30 AM
These files are completely wrong. I asked for modern Arabic calligraphy, not clip art. The deliverables do not match the agreed scope at all.
Ali Hassan
Feb 9, 11:15 AM
I followed the brief exactly. The style was described as "simple and clean" which is what I delivered. The customer changed requirements after delivery.
Fatimah Al-Zahrani
Feb 9, 12:00 PM
Simple and clean does not mean generic. The brief clearly mentioned Arabic calligraphy as a requirement.
Dispute DSP-101 filed. Admin will review within 48 hours.
Resolution Actions
Partial Resolution - Custom Split
A 50/50 split is the default option. Use the custom split to assign a different percentage to each party.
Customer: SAR 900
Vendor: SAR 900
Escrow Summary
SAR 47,800| Order # | Dispute | Customer | Vendor | Amount | Days Held |
|---|---|---|---|---|---|
| #WW-2385 | #DSP-101 | Fatimah Al-Z. | Ali Hassan | SAR 1,800 | 3 days |
| #WW-2378 | #DSP-100 | Sara A. | Mohammed K. | SAR 3,200 | 5 days |
| #WW-2370 | #DSP-099 | Omar Hassan | Nora Al-H. | SAR 950 | 6 days |
| #WW-2362 | #DSP-098 | Aisha M. | Khalid D. | SAR 2,100 | 7 days |
| #WW-2355 | #DSP-097 | Fatimah Al-Z. | Emir H. | SAR 4,500 | 8 days |
| Total Escrow Balance | SAR 47,800 | ||||