WhatsApp — Vendor Scenarios

Vendor (Pro) WhatsApp Scenarios — 12 Flows

Complete WhatsApp conversation trees covering registration, services, orders, payments, disputes, and growth.

WhatsApp Business AI-Powered

V-S1

Registration & Verification

Guide new vendors through the full registration and verification process.

Onboarding

V-S2

Registration Rejected

Explain rejection reason, provide fix tips, and guide through reapplication.

Onboarding

V-S3

Create a Service Listing

Walk through 8-step service creation with pricing and portfolio tips.

Services

V-S4

Manage Packages & Pricing

Review current packages, compare market rates, and optimize pricing strategy.

Services

V-S5

New Order Received

Review incoming order details and accept within 24-hour response window.

Orders

V-S6

Unresponsive Customer

Handle stalled orders with automated reminders and resolution options.

Orders

V-S7

Cancel Order (Vendor)

Vendor-side cancellation with impact assessment and extension alternatives.

Orders

V-S8

Handle Customer Dispute

Respond to disputes with evidence upload and structured resolution process.

Disputes

V-S9

Payments & Payouts

Check earnings, payout schedule, commission structure, and payment flow.

Financial

V-S10

Update Bank Info

Change payout method, bank account, or currency settings for your account.

Account

V-S11

Improve Ranking

View performance stats and get actionable tips to boost search visibility.

Growth

V-S12

Contact Support

Escalate to a human support agent with priority vendor queue.

Support

WASLA Assistant

Online

Today

Marhaba! 👋 Welcome to WASLA Pro Support. Let me help you register. 1. Not Started 2. In Progress 3. Almost Done 4. Submitted

9:00 AM

Registration Steps

1 Create account (email/phone + OTP)

2 Complete profile (bio, skills, portfolio)

3 Upload ID verification

4 Select service categories

5 Set up payout info

Where are you in the process? 1. Haven't Started 2. Already Registered 3. Need Help

9:00 AM

9:01 AM

No problem! You'll need:

Required Documents

📧 Email address

📱 Phone number

🆔 National ID / Passport

📷 2-5 portfolio samples

🏦 Bank account details

1. Start Registration 2. Questions 3. Not Now

9:01 AM

9:02 AM

Opening registration! 📋 Verification takes 24-48h after submission. I'll notify you once approved!

9:02 AM

Turns: 5 | Resolution: Automated | ● Zero Escalation

WhatsApp Business API

WASLA Assistant

Online

Today

Marhaba Ahmed! Sorry about your rejection. Let me check...

❌ Application Rejected

App: #APP-1892

Submitted: Feb 10

Status: Rejected ❌

Reason: Portfolio — Samples below quality standards

10:15 AM

How to fix:

Fix Your Portfolio

1 Upload hi-res samples (min 1200px)

2 Include 3+ diverse projects

3 Add descriptions to each sample

4 Remove stock images

1. Reapply 2. Appeal 3. Portfolio Tips 4. Agent

10:15 AM

10:16 AM

💡 Pro Tips

1 Show BEST 5 projects only

2 Before/after comparisons

3 Client testimonials

4 Describe your process

5 Consistent presentation

10:16 AM

10:17 AM

Great plan! Take your time. Good luck! 💪

10:17 AM

Turns: 5 | Resolution: Automated | ● Zero Escalation

WhatsApp Business API

WASLA Assistant

Online

Today

Marhaba Ahmed! Creating a service listing! Here's the process:

Service Creation Steps

1 Title & description

2 Category & subcategory

3 Packages (Basic/Standard/Premium)

4 Pricing

5 Delivery timeline

6 Portfolio samples

7 Customer requirements

8 Review & publish

11:00 AM

Need help with any step? 1. Good Title 2. Pricing 3. Packages 4. Portfolio 5. Ready

11:00 AM

11:01 AM

💰 Smart Pricing (Logo Design)

Market range: SAR 500-3,000

Basic: Market average

Standard: 2-2.5x Basic

Premium: 4-5x Basic + extras

11:01 AM

Example:

Package Example

Basic: SAR 500 — 1 concept, 2 rev, 5d

Standard: SAR 1,200 — 3 concepts, 5 rev

Premium: SAR 2,500 — unlimited rev + source

1. Start Creating 2. More Tips 3. Done

11:01 AM

11:02 AM

Opening creation page. Follow the 8 steps and publish! 🚀

11:02 AM

Turns: 6 | Resolution: Automated | ● Zero Escalation

WhatsApp Business API

WASLA Assistant

Online

Today

Marhaba Ahmed! Your "Logo Design" packages:

Current Packages

Basic: SAR 500 — 1 concept, 2 revisions

Standard: SAR 1,200 — 3 concepts, 5 revisions

Premium: SAR 2,500 — unlimited + source files

Add-ons: Social media kit, brand guide, stationery

1. Edit Pricing 2. Add Add-on 3. Compare Market 4. Deactivate

2:00 PM

2:01 PM

📊 Market Comparison

Basic: SAR 500 vs Avg SAR 450 ↑

Standard: SAR 1,200 vs Avg SAR 1,100 ↑

Premium: SAR 2,500 vs Avg SAR 2,800 ↓

Tip: Your Premium has room to increase!

2:01 PM

2:02 PM

Your packages look competitive! 💪 Your Basic and Standard are slightly above market — great positioning.

2:02 PM

Turns: 4 | Resolution: Automated | ● Zero Escalation

WhatsApp Business API

WASLA Assistant

Online

Today

🔔 New order!

New Order

Order: #WW-2460

Customer: Fatimah Al-Z.

Service: Logo Design — Standard

Amount: SAR 1,200

Deadline: Mar 3

Requirements: Attached

3:30 PM

Respond within 24h: 1. Accept 2. Request Info 3. Decline

3:30 PM

3:31 PM

✅ Accepted! Checklist:

Next Steps

1 Review requirements document

2 Start initial concepts

3 First milestone by Feb 28

4 Communicate progress

5 Final delivery by Mar 3

1. Message Customer 2. View Requirements 3. Done

3:31 PM

Turns: 4 | Resolution: Automated | ● Zero Escalation

WhatsApp Business API

WASLA Assistant

Online

Today

Marhaba Ahmed! Unresponsive customer? Share the order number. 1. My Active Orders 2. Enter Order Number

4:00 PM

4:01 PM

⚠️ Stalled Order

Order: #WW-2445

Customer: Fatimah Al-Z.

Last msg from customer: Feb 15 (6 days ago)

Your last msg: Feb 16

Pending: Revision feedback

Deadline: Feb 25

4:01 PM

No response in 6 days. Options: 1. Send Reminder 2. Extension 3. Auto-Completion 4. Agent

4:01 PM

4:02 PM

✅ Reminder sent!

Reminder Status

Reminder: Sent ✅

Auto-resolve after: Feb 23

Policy: 72h no response → vendor's favor

4:02 PM

I'll notify you when they respond. 📱

4:02 PM

Turns: 5 | Resolution: Automated | ● Zero Escalation

WhatsApp Business API

WASLA Assistant

Online

Today

Marhaba Ahmed! Cancel an order? Share the number.

5:00 PM

#WW-2452

5:01 PM

Order Details

Order: #WW-2452

Customer: Sara K.

Service: Website Design — Premium

Amount: SAR 5,000

Progress: 15%

Deadline: Mar 10

Reason for cancelling? 1. Customer Unresponsive 2. Scope Changed 3. Personal Reasons 4. Other

5:01 PM

5:02 PM

⚠️ Impact:

Completion rate: 96% → 94%

Cancellations: 2 of 3 allowed

Customer refund: Full SAR 5,000

Your earnings: SAR 0

Alternative: request extension? 1. Request Extension 2. Confirm Cancel 3. Keep Order

5:02 PM

5:03 PM

How many extra days? 1. 3 Days 2. 5 Days 3. 7 Days

5:03 PM

5:04 PM

✅ Extension request sent. New deadline: Mar 15. Awaiting customer approval.

5:04 PM

Turns: 7 | Resolution: Automated | ● Zero Escalation

WhatsApp Business API

WASLA Assistant

Online

Today

⚠️ Dispute filed on your order:

🚨 Dispute Alert

Dispute: #DSP-0236

Order: #WW-2448

Customer: Fatimah Al-Z.

Claim: Quality below standard

Filed: Feb 20

Respond by: Feb 22 (48h)

1. View Complaint 2. Upload Evidence 3. Respond 4. Guidance

10:00 AM

10:01 AM

Customer Complaint

Says: "Website doesn't match mockup. Mobile broken, low quality images."

Evidence: 3 screenshots attached

Requesting: Full refund SAR 3,000

10:01 AM

10:02 AM

Send supporting files (mockup, screenshots, chats). Up to 10 files, 10MB each.

10:02 AM

📎 4 files attached

10:03 AM

✅ 4 files received. Write your response now.

10:03 AM

Delivery matches approved mockup. Customer changed requirements mid-project without updating order. I have chat proof.

10:05 AM

✅ Response submitted!

Dispute Status

Dispute: #DSP-0236

Evidence: 4 files ✅

Response: Submitted ✅

Review: 3-5 business days

10:05 AM

I'll notify you of the decision. 📱

10:05 AM

Turns: 8 | Resolution: Automated | ● Zero Escalation

WhatsApp Business API

WASLA Assistant

Online

Today

Marhaba Ahmed! Payment process:

How Payouts Work

1 Customer pays → Escrow

2 You deliver the work

3 Customer approves

4 Funds released (3-5 days)

5 Auto-deposited to your bank

1:00 PM

Your payouts:

💰 Payout Summary

Next payout: Feb 25

Amount: SAR 4,200

Bank: Al Rajhi ****4521

Method: Bank Transfer

Pending: SAR 1,200

1. Faster Payouts 2. Missing Payment 3. Schedule 4. Commission

1:00 PM

1:01 PM

Fee Structure

Platform fee: 15%

Processing fee: 2.5%

Net to you: 82.5%

Example: SAR 1,000 → SAR 825

Pro+: 12% platform fee → 85.5% net

1:01 PM

1:02 PM

Next payout: SAR 4,200 on Feb 25. 💰

1:02 PM

Turns: 5 | Resolution: Automated | ● Zero Escalation

WhatsApp Business API

WASLA Assistant

Online

Today

Marhaba Ahmed! Current payout setup:

Current Payout

Bank: Al Rajhi

IBAN: SA88 **** 4521

Method: Bank Transfer (SAR)

Schedule: Every 5 business days

1. Change Bank 2. Change Method 3. Change Currency 4. All Good

11:30 AM

11:31 AM

Available methods: 1. Bank Transfer ✓ 2. Payoneer 3. Wise

11:31 AM

11:32 AM

Payoneer Setup

1 Link your Payoneer account

2 Verify email address

3 Confirm OTP

4 Active from next cycle

11:32 AM

11:33 AM

Opening settings. Changes apply from next payout cycle. ✅

11:33 AM

Turns: 5 | Resolution: Automated | ● Zero Escalation

WhatsApp Business API

WASLA Assistant

Online

Today

Marhaba Ahmed! Your stats:

📈 Performance

Ranking: #24 in Logo Design

Response time: 2.3h (Top 20%)

On-time delivery: 94%

Rating: 4.8/5 (124 reviews)

Profile complete: 85%

3:00 PM

Top improvements:

Quick Wins

1 Complete profile to 100% (+10% visibility)

2 Response time <1h (+15% ranking)

3 Get 5 more 5★ reviews (+20% ranking)

1. Profile Tips 2. Response Time 3. Get Reviews 4. Pro+ 5. All Tips

3:00 PM

3:01 PM

Get More Reviews

1 Polite follow-up after delivery

2 Over-deliver on expectations

3 Use review reminder feature

4 Offer loyalty discounts

5 Respond to ALL reviews

5+ reviews/month = 2x search ranking! 📈

3:01 PM

Turns: 4 | Resolution: Automated | ● Zero Escalation

WhatsApp Business API

WASLA Assistant

Online

Today

Marhaba Ahmed! Connecting to Pro support. Topic? 1. Order 2. Payment 3. Dispute 4. Verification 5. Account 6. Other

9:30 AM

9:31 AM

Existing ticket? 1. Yes 2. No

9:31 AM

9:32 AM

Describe your issue.

9:32 AM

Verification pending 5 days — much longer than 48h promised

9:33 AM

Ticket Created

Ticket: #TKT-4530

Topic: Verification Delayed

Priority: High (Vendor)

Status: Escalated

9:33 AM

Support Info

Hours: Sun-Thu 9AM-6PM

Status: Available ✅

Wait time: ~3 min

Note: Vendors get priority

Specialist joining shortly. You're #1 in queue.

9:34 AM

Turns: 7 | Resolution: Agent Escalation | ● Escalated

WhatsApp Business API