Chatbot — Vendor Scenarios

Vendor (Pro) Chatbot Scenarios — 12 Flows

Complete chatbot conversation trees covering registration, services, orders, payments, disputes, and growth.

Zero Escalation AI-Powered

V-S1

Registration & Verification

Guide through registration steps

Onboard

V-S2

Registration Rejected

Explain rejection & reapply

Onboard

V-S3

Create a Service Listing

Guide service creation process

Services

V-S4

Manage Packages & Pricing

Optimize pricing strategy

Services

V-S5

New Order Received

Review & accept new order

Orders

V-S6

Unresponsive Customer

Handle stalled orders

Orders

V-S7

Cancel Order (Vendor)

Vendor-side cancellation flow

Orders

V-S8

Handle Customer Dispute

Respond with evidence

Dispute

V-S9

Payments & Payouts

Check earnings & schedule

Finance

V-S10

Update Bank Info

Change payout method

Account

V-S11

Improve Ranking

Boost search visibility

Growth

V-S12

Contact Support

Escalate to human agent

Support

Onboarding Guide through registration

Greeting Steps Not Started / In Progress / Stuck Help ETA

WASLA Assistant

Online · AI-Powered

Zero Escalation

Marhaba! 👋 Welcome to WASLA Pro Support. Let me help you register.

Registration Steps

Create account (email/phone + OTP)

Complete profile (bio, skills, portfolio)

Upload ID verification

Select service categories

Set up payout info

Where are you in the process?

Not StartedIn ProgressAlmost DoneSubmitted

9:00 AM

Not Started

9:01 AM

No problem! You'll need:

📋 Required Documents

📧 Email address

📱 Phone number

🆔 National ID / Passport

📷 2-5 portfolio samples

🏦 Bank account details

Start RegistrationQuestionsNot Now

9:01 AM

Start Registration

9:02 AM

Opening registration! 📋 Verification takes 24-48h after submission. I'll notify you once approved!

9:02 AM

Turns: 5|Resolution: Automated|● Zero Escalation

AI Chatbot Engine

Onboarding Explain rejection & reapply

GreetingCheckReasonFixReapply / Appeal

WASLA Assistant

Online · AI-Powered

Zero Escalation

Marhaba Ahmed! Sorry about your rejection. Let me check...

❌ Application Rejected

App: #APP-1892

Submitted: Feb 10

Status: Rejected ❌

Reason: Portfolio — Samples below quality standards

10:15 AM

How to fix:

Fix Your Portfolio

Upload hi-res samples (min 1200px)

Include 3+ diverse projects

Add descriptions to each sample

Remove stock images

ReapplyAppealPortfolio TipsAgent

10:15 AM

Portfolio Tips

10:16 AM

💡 Pro Tips

Show BEST 5 projects only

Before/after comparisons

Client testimonials

Describe your process

Consistent presentation

10:16 AM

I'll work on it and reapply

10:17 AM

Great plan! Take your time. Good luck! 💪

10:17 AM

Turns: 5|Resolution: Automated|● Zero Escalation

AI Chatbot Engine

Services Guide service creation

Greeting8 StepsTipsPublish

WASLA Assistant

Online · AI-Powered

Zero Escalation

Marhaba Ahmed! Creating a service listing! Here's the process:

Service Creation Steps

Title & description

Category & subcategory

Packages (Basic/Standard/Premium)

Pricing

Delivery timeline

Portfolio samples

Customer requirements

Review & publish

Need help with any step?

Good TitlePricingPackagesPortfolioReady

11:00 AM

Pricing

11:01 AM

💰 Smart Pricing (Logo Design)

Market range: SAR 500-3,000

Basic: Market average

Standard: 2-2.5x Basic

Premium: 4-5x Basic + extras

Example:

Package Example

Basic: SAR 500 — 1 concept, 2 rev, 5d

Standard: SAR 1,200 — 3 concepts, 5 rev

Premium: SAR 2,500 — unlimited rev + source

Start CreatingMore TipsDone

11:01 AM

Start Creating

11:02 AM

Opening creation page. Follow the 8 steps and publish! 🚀

11:02 AM

Turns: 6|Resolution: Automated|● Zero Escalation

AI Chatbot Engine

Services Optimize pricing

GreetingCurrentEdit / Add / Extras / CompareRecommendations

WASLA Assistant

Online · AI-Powered

Zero Escalation

Marhaba Ahmed! Your "Logo Design" packages:

📦 Current Packages

Basic: SAR 500

Standard: SAR 1,200

Premium: SAR 2,500

Add-ons: Source files +SAR 200, Extra revision +SAR 100

Edit PricingAdd Add-onCompare MarketDeactivate

2:00 PM

Compare Market

2:01 PM

📊 Market Comparison

Your Basic: SAR 500 (Avg: SAR 450) ↑

Your Standard: SAR 1,200 (Avg: SAR 1,100) ↑

Your Premium: SAR 2,500 (Avg: SAR 2,800) ↓

Tip: Consider raising Premium to SAR 2,800-3,000

Update PremiumKeep CurrentEdit All

2:01 PM

Keep Current

2:02 PM

Your packages look competitive! 💪 Your Basic and Standard are slightly above market — great positioning.

2:02 PM

Turns: 4|Resolution: Automated|● Zero Escalation

AI Chatbot Engine

Orders Review & accept new order

AlertOrder CardAccept / Info / DeclineConfirmation

WASLA Assistant

Online · AI-Powered

Zero Escalation

🔔 New order!

📦 Order #WW-2460

Customer: Fatimah Al-Z.

Service: Logo Design — Standard

Price: SAR 1,200

Deadline: Mar 3 (5 days)

Requirements: "Modern coffee shop logo, minimalist, brown/cream"

Respond within 24h:

AcceptRequest InfoDecline

3:30 PM

3:31 PM

✅ Accepted! Checklist:

Next Steps

Review all requirements

Start concepts

First milestone by Feb 28

Communicate progress

Final delivery Mar 3

Message CustomerView ReqsDone

3:31 PM

Turns: 4|Resolution: Automated|● Zero Escalation

AI Chatbot Engine

Orders Handle stalled orders

GreetingOrder#Last MessageRemindExtend / Cancel / Dispute

WASLA Assistant

Online · AI-Powered

Zero Escalation

Marhaba Ahmed! Unresponsive customer? Share the order number.

4:00 PM

#WW-2445

4:01 PM

⚠️ Order #WW-2445

Customer: Fatimah Al-Z.

Last msg from customer: Feb 15 (6 days ago)

Your last msg: Feb 16

Pending: Revision feedback

Deadline: Feb 25

No response in 6 days. Options:

Send ReminderExtensionAuto-CompletionAgent

4:01 PM

Send Reminder

4:02 PM

✅ Reminder sent!

Reminder Status

Reminder: ✅ Sent

Auto-resolve: After Feb 23

Policy: 72h no response → platform resolves in vendor's favor

I'll notify you when they respond. 📱

4:02 PM

Turns: 5|Resolution: Automated|● Zero Escalation

AI Chatbot Engine

Orders Vendor-side cancellation

GreetingOrder#ReasonImpactConfirm / Keep / Extend

WASLA Assistant

Online · AI-Powered

Zero Escalation

Marhaba Ahmed! Cancel an order? Share the number.

5:00 PM

#WW-2452

5:01 PM

Order #WW-2452

Customer: Sara K.

Service: Website Design — Premium

Amount: SAR 5,000

Progress: 15%

Deadline: Mar 10

Reason for cancelling?

Can't Meet DeadlineScope ChangedEmergencyUnresponsiveOther

5:01 PM

Can't Meet Deadline

5:02 PM

⚠️ Impact:

Completion rate 96% → 94%

Cancellations 2 of 3 this quarter

Customer refund Full (SAR 5,000)

Your earnings SAR 0

Alternative: request extension?

Request ExtensionConfirm CancelKeep Order

5:02 PM

Request Extension

5:03 PM

How many extra days?

3 Days5 Days7 Days

5:03 PM

5 Days

5:04 PM

✅ Extension request sent. New deadline: Mar 15. Awaiting customer approval.

5:04 PM

Turns: 7|Resolution: Automated|● Zero Escalation

AI Chatbot Engine

Disputes Respond with evidence

AlertDispute CardView / Upload / RespondSubmittedTimeline

WASLA Assistant

Online · AI-Powered

Zero Escalation

⚠️ Dispute filed on your order:

🛑 Dispute #DSP-0236

Order: #WW-2448

Customer: Fatimah Al-Z.

Reason: Quality below standard

Filed: Feb 20

Respond by: Feb 22 (48h)

View ComplaintUpload EvidenceRespondGuidance

10:00 AM

View Complaint

10:01 AM

Customer says:

"Website doesn't match mockup. Mobile broken, low quality images."

Evidence: 3 screenshots

Requesting: Full refund (SAR 3,000)

Upload EvidenceWrite ResponseGuidance

10:01 AM

Upload Evidence

10:02 AM

Send supporting files (mockup, screenshots, chats). Up to 10 files, 10MB each.

10:02 AM

📎 4 files attached

10:03 AM

✅ 4 files received. Write your response now.

10:03 AM

Delivery matches approved mockup. Customer changed requirements mid-project without updating order. I have chat proof.

10:05 AM

✅ Response submitted!

Dispute #DSP-0236

Evidence: 4 files ✅

Response: Submitted ✅

Review: 3-5 business days

I'll notify you of the decision. 📱

10:05 AM

Turns: 8|Resolution: Automated|● Zero Escalation

AI Chatbot Engine

Financial Check earnings & schedule

GreetingFlowPayout CardFaster / Missing / Schedule / Commission

WASLA Assistant

Online · AI-Powered

Zero Escalation

Marhaba Ahmed! Payment process:

How Payouts Work

Customer pays → WASLA Escrow

You deliver work

Customer approves

Released in 3-5 days

Auto-deposited to bank

1:00 PM

Your payouts:

💰 Payout Summary

Next: Feb 25

Amount: SAR 4,200

Bank: Al Rajhi ****4521

Method: Bank Transfer

Pending: SAR 1,200 (1 order)

Faster PayoutsMissing PaymentScheduleCommission

1:00 PM

Commission

1:01 PM

Fee Structure

Platform: 15%

Processing: 2.5%

Your net: 82.5%

Example: SAR 1,000 → You get SAR 825

Pro+ members: 12% (net 85.5%)

Pro+ InfoNo Thanks

1:01 PM

No Thanks

1:02 PM

Next payout: SAR 4,200 on Feb 25. 💰

1:02 PM

Turns: 5|Resolution: Automated|● Zero Escalation

AI Chatbot Engine

Account Change payout method

GreetingCurrentBank / Method / CurrencyVerifyUpdated

WASLA Assistant

Online · AI-Powered

Zero Escalation

Marhaba Ahmed! Current payout setup:

🏦 Current Payout

Bank: Al Rajhi

IBAN: SA88 **** **** 4521

Method: Bank Transfer (SAR)

Cycle: Every 5 business days

Change BankChange MethodChange CurrencyAll Good

11:30 AM

Change Method

11:31 AM

Available methods:

Bank Transfer ✓PayoneerWise

11:31 AM

Payoneer

11:32 AM

Payoneer Setup

Link Payoneer account

Verify email

Confirm OTP

Active next cycle

Go to SettingsKeep BankMore Info

11:32 AM

Go to Settings

11:33 AM

Opening settings. Changes apply from next payout cycle. ✅

11:33 AM

Turns: 5|Resolution: Automated|● Zero Escalation

AI Chatbot Engine

Growth Boost search visibility

GreetingStatsTipsProfile / Response / Reviews / Pro+

WASLA Assistant

Online · AI-Powered

Zero Escalation

Marhaba Ahmed! Your stats:

📈 Your Performance

Ranking: #24 in Logo Design

Response: 2.3h (Top 20%)

On-time: 94%

Rating: ⭐ 4.8/5 (124 reviews)

Profile: 85% complete

3:00 PM

Top improvements:

Quick Wins

Complete profile (85→100%) = +10% visibility

Response time <1h = +15%

5 more 5★ reviews = +20%

Profile TipsResponse TimeGet ReviewsPro+All Tips

3:00 PM

Get Reviews

3:01 PM

⭐ More Reviews

Polite follow-up after delivery

Over-deliver expectations

Review reminder in delivery msg

Loyalty discounts for repeats

Respond to ALL reviews

5+ reviews/month = 2x search ranking! 📈

3:01 PM

Turns: 4|Resolution: Automated|● Zero Escalation

AI Chatbot Engine

Support Escalate to agent

GreetingTopicPriorityConnect / Offline

WASLA Assistant

Online · AI-Powered

Zero Escalation

Marhaba Ahmed! Connecting to Pro support. Topic?

OrderPaymentDisputeVerificationAccountOther

9:30 AM

Verification

9:31 AM

Existing ticket?

YesNo

9:31 AM

9:32 AM

Describe your issue.

9:32 AM

Verification pending 5 days — much longer than 48h promised

9:33 AM

🎫 Ticket Created

Ticket: #TKT-4530

Category: Verification — Delayed

Priority: High (Vendor)

Status: Escalated

9:33 AM

📞 Support Info

Hours: Sun-Thu 9AM-6PM

Status: ✅ Available

Wait: ~3 min

Note: Vendors get priority

Specialist joining shortly. You're #1 in queue.

WaitEmail UpdateCancel

9:34 AM

Turns: 7|Resolution: Agent Escalation|● Escalated

AI Chatbot Engine