1. Information We Collect

We collect personal information you provide when registering, booking services, or contacting support. This includes: name, email, phone number, address, payment information, and location data. We also collect device information, usage data, and cookies for platform optimization.

2. How We Use Your Information

Your information is used to: process bookings and payments, connect you with service providers, improve our platform, send service notifications and updates, comply with legal obligations, and prevent fraud. We do not sell your personal information to third parties.

3. Data Sharing

We share limited information with: service providers (name, address, service details for job completion), payment processors (encrypted payment data), and government authorities (when required by law). All third-party data processors are contractually obligated to protect your information.

4. Data Security

We employ industry-standard security measures including SSL/TLS encryption, secure data storage on AWS infrastructure (Bahrain region), PCI DSS compliance for payment processing, and regular security audits. Access to personal data is restricted to authorized personnel only.

5. Your Rights

You have the right to: access your personal data, request corrections to inaccurate data, request deletion of your account and associated data, opt out of marketing communications, and export your data in a portable format. Contact our Data Protection Officer at privacy@waslacare.com.

6. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. Transaction records are retained for 7 years as required by Saudi tax regulations. You may request account deletion at any time through the app settings or by contacting support.

7. Cookies & Tracking

We use essential cookies for platform functionality, analytics cookies to understand usage patterns, and optional marketing cookies. You can manage cookie preferences through your browser settings. Disabling essential cookies may affect platform functionality.

8. Contact Us

For privacy-related inquiries, contact our Data Protection Officer at privacy@waslacare.com or write to: WaslaCare Privacy Team, PO Box 12345, Jeddah, Kingdom of Saudi Arabia.