3
Active
45
Resolved
2.4 days
Avg Resolution
SAR 4,820
In Escrow
67%
Refund Rate
8
Dismissed
3 Active Disputes
1 high priority, 1 medium priority, 1 low priority -- Review and resolve promptly to maintain customer trust.
All Disputes
| Dispute ID | Order ID | Customer | Provider | Issue | Priority | Status | Date | Actions |
|---|---|---|---|---|---|---|---|---|
| #DSP-089 | #WC-2089 | Fatimah Al-Zahrani | FixIt Experts | Incomplete service - Plumbing leak not fully repaired | High | Open | Feb 9, 2026 | |
| #DSP-088 | #WC-2078 | Khalid Hamdan | Spark Electric Co. | Overcharged - Bill exceeds quoted amount by SAR 200 | Medium | Under Review | Feb 7, 2026 | |
| #DSP-087 | #WC-2065 | Sara Al-Otaibi | CleanPro KSA | Provider no-show - Arrived 2 hours late | Low | Open | Feb 5, 2026 | |
| #DSP-086 | #WC-2041 | Ahmad Mansour | PaintMasters | Quality issue - Paint peeling after 3 days | High | Resolved | Jan 30, 2026 | |
| #DSP-085 | #WC-2020 | Layla Faris | HomeSafe Pest | Service not effective - Pests returned within a week | Medium | Resolved | Jan 25, 2026 |
Dispute Detail: #DSP-089
High PriorityCustomer: Fatimah Al-Zahrani
Complaint
The plumber said the leak was fixed, but water is still dripping from under the sink. I paid SAR 620 for a complete repair that was not completed.
Evidence
Amount in Escrow
SAR 620
Provider: FixIt Experts
Response
The main pipe leak was fixed. The minor drip is from a separate fitting that was not part of the original service request. We are willing to return and fix it at no additional cost.
Evidence
Provider Rating
4.7 (128 reviews)
Resolution Options
Dispute Types
Incomplete Service
35%
Overcharging
25%
No Show / Late Arrival
20%
Quality Issue
12%
Other
8%
Resolution Templates
Full Refund + Apology
Used 23 times this month
Partial Refund (50%)
Used 15 times this month
Free Re-Service
Used 8 times this month
Request Additional Info
Used 12 times this month