My Tickets
4 tickets total| Ticket ID | Subject | Category | Status | Created | Updated |
|---|---|---|---|---|---|
| TK-1045 | Payout not received | Payments | Open | Feb 10, 2026 | Feb 11, 2026 |
| TK-1038 | How to change payout method | Account | In Progress | Feb 5, 2026 | Feb 8, 2026 |
| TK-1022 | Client not responding | Orders | Resolved | Jan 25, 2026 | Jan 28, 2026 |
| TK-1015 | Service listing rejected | Services | Resolved | Jan 18, 2026 | Jan 20, 2026 |
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Frequently Asked Questions
How long does payout processing take?
Payouts are processed within 3-5 business days after the 15-day hold period ends. The hold period begins once the client marks the order as completed. During this time, funds are held in escrow to allow for any disputes or revision requests. Once the hold period expires and no disputes are raised, the payout is automatically initiated to your configured payout method.
How do I change my payout method?
Go to Profile Wizard > Step 4 (Payout Setup) to update your payout method. KSA vendors can use bank transfer (IBAN) or STC Pay. International vendors can choose from Payoneer, Wise, or international bank transfer (IBAN + SWIFT). Changes take effect on your next scheduled payout. Please allow 1-2 business days for verification of new payout details.
What is the platform commission rate?
WaslaWork charges a 10% commission on completed orders. This commission is automatically deducted from the order total before payout. For example, on a SAR 1,000 order, SAR 100 goes to the platform and SAR 900 is paid to you. The commission covers payment processing, platform hosting, customer support, and marketing. There are no hidden fees or monthly subscription charges.
How do I handle a dispute with a client?
If you have a dispute, contact support with the order ID and a detailed description of the issue. Our dispute resolution team will review the case within 24-48 hours. You can also try to resolve it directly with the client via the Messages section. If a formal dispute is opened, both parties will be asked to provide evidence. Funds remain in escrow until the dispute is resolved.
Can I edit a published service?
Yes, you can edit any service from My Services. Click the edit icon on the service card to update the title, description, pricing tiers, delivery time, tags, and gallery images. Changes take effect immediately. Note that if you have active orders for a service, the existing order terms remain unchanged — only new orders will use the updated details.
What are the verification requirements?
KSA vendors need a National ID and Freelance Certificate (or Commercial Registration for businesses) to complete Tier 1 verification. Tier 2 requires a portfolio review and at least 3 completed orders. Tier 3 (Premium Vendor) requires 10+ completed orders with a 4.5+ average rating. International vendors need a valid passport or national ID and proof of address. Verification helps build trust with clients and unlocks higher order limits.