Chatbot — Provider Scenarios

Provider Scenarios

Scenario 01

New Job Alert

"New AC repair job nearby"

Jobs

Scenario 02

Accept & Navigate

"On my way to the job"

Jobs

Scenario 03

Manage Schedule

"Set my availability"

Schedule

Scenario 04

Customer No-Show

"Customer not available"

Issue

Scenario 05

Job Cancelled

"Customer cancelled"

Jobs

Scenario 06

View Earnings

"Check my payouts"

Payments

Scenario 07

Upload Documents

"Submit my license"

Account

Scenario 08

Handle Dispute

"Customer filed complaint"

Issue

Scenario 09

Update Bank Account

"Change payout method"

Payments

Scenario 10

Update Pricing

"Change my rates"

Services

Scenario 11

Weekly Performance

"How am I doing?"

Analytics

Scenario 12

Contact Support

"I need help"

Support

Jobs Review and accept incoming job

New Job Details Accept / Decline Confirmed

WaslaCare Assistant

Online

AI-Powered

🔔 New Job Alert! You have a new booking request:

🛠️ AC Repair — Emergency

Customer: Fatimah A. ⭐ 4.8

Location: Villa 12, Al-Rawda Compound (2.3 km)

Date: Today, 2:00 PM

Issue: AC not cooling, compressor noise

Estimated Pay: SAR 200-400

1:15 PM

Accept Job

1:16 PM

✅ Job accepted! Details sent to your app. Navigate to the location when ready.

📍 Navigation

Address: Villa 12, Al-Rawda Compound, Jeddah

Distance: 2.3 km — ~8 min drive

Contact: Fatimah — tap to call

1:16 PM

Turns: 4 | Resolution: Automated | ● Zero Escalation

WaslaCare AI

Jobs Confirm arrival and start service

Job Details Navigate Arrived Start Service

WaslaCare Assistant

Online

AI-Powered

You're heading to Booking #WC-4821. Reminder:

📋 Job Checklist

☑️ AC Repair tools & spare parts

☑️ Refrigerant gas canister

☑️ Multimeter & pressure gauge

☑️ WaslaCare branded uniform

1:45 PM

Have you arrived at the location?

2:02 PM

I've Arrived

2:03 PM

✅ Arrival confirmed! Customer has been notified. Tap "Start Service" when you begin.

2:03 PM

Start Service

2:05 PM

🔸 Service timer started. Tap "Complete" when done. Good luck! 💪

2:05 PM

Turns: 5 | Resolution: Automated | ● Zero Escalation

WaslaCare AI

Schedule Set availability and block dates

Schedule View / Edit / Block Select Dates Updated

WaslaCare Assistant

Online

AI-Powered

What would you like to do with your schedule?

8:00 AM

Block Dates

8:01 AM

Which dates would you like to block?

8:01 AM

March 1-3 — personal travel

8:02 AM

✅ March 1-3 blocked. You have no bookings on those days. Your status will show "Unavailable" to customers.

📅 Schedule Update

Blocked: Mar 1-3, 2026

Reason: Personal travel

Next available: Mar 4, 2026

This week's jobs: 8 booked

8:02 AM

Turns: 4 | Resolution: Automated | ● Zero Escalation

WaslaCare AI

Issue Report customer not available at location

Booking# At Location Wait / Report Compensation

WaslaCare Assistant

Online

AI-Powered

Report an issue at the job site — which booking?

10:20 AM

#WC-4840 — I'm at the villa but nobody is here

10:21 AM

I'll try to reach the customer. Please wait 10 minutes...

10:21 AM

⚠️ Customer did not respond after 10 min. You can mark this as a no-show.

10:31 AM

Mark No-Show

10:32 AM

✅ No-show recorded. You'll receive the no-show compensation:

💰 No-Show Compensation

Booking: #WC-4840

Compensation: SAR 50 (travel fee)

Payout: Added to next weekly payout

Rating: Not affected

10:32 AM

Turns: 5 | Resolution: Automated | ● Zero Escalation

WaslaCare AI

Jobs Handle customer cancellation

Cancellation Details Compensation? Acknowledged

WaslaCare Assistant

Online

AI-Powered

⚠️ Booking Cancelled

❌ Cancelled Booking

Booking: #WC-4850 — Plumbing Repair

Customer: Sara K.

Was: Today, 4:00 PM

Reason: Customer rescheduling

Late Cancel: Yes — within 2 hours

Your Compensation: SAR 30 cancellation fee

2:15 PM

The SAR 30 compensation will be included in your next payout. Your 4:00 PM slot is now open for new bookings.

2:15 PM

Turns: 3 | Resolution: Automated | ● Zero Escalation

WaslaCare AI

Payments Check earnings and payout status

Earnings This Week / Month / History Summary Card

WaslaCare Assistant

Online

AI-Powered

Which earnings would you like to see?

7:00 PM

This Week

7:01 PM

Here's your weekly summary:

💰 This Week (Feb 17-23)

Jobs Completed: 12

Gross Earnings: SAR 4,200

Platform Fee (15%): -SAR 630

Tips: +SAR 180

Net Payout: SAR 3,750

Payout Date: Sunday, Feb 24

To: Al Rajhi Bank ****7823

7:01 PM

Turns: 3 | Resolution: Automated | ● Zero Escalation

WaslaCare AI

Account Upload verification documents

Documents Which Doc Upload Under Review

WaslaCare Assistant

Online

AI-Powered

Which document would you like to upload?

📄 Document Status

✅ National ID — Verified

✅ Trade License — Verified

⚠️ Insurance Certificate — Expired

❌ HVAC Certification — Missing

9:00 AM

Insurance Certificate

9:01 AM

Upload your updated insurance certificate (PDF or image, max 10MB).

9:01 AM

📎 insurance-2026.pdf

9:02 AM

✅ Document uploaded! Under review — usually verified within 24 hours. You'll be notified when approved.

9:02 AM

Turns: 4 | Resolution: Automated | ● Zero Escalation

WaslaCare AI

Issue Respond to customer complaint

Dispute Alert Review Details Respond / Evidence Response Submitted

WaslaCare Assistant

Online

AI-Powered

⚠️ Dispute Alert — A customer has filed a complaint:

🚨 Dispute #DSP-0189

Booking: #WC-4790 — Plumbing

Customer: Fatimah A.

Claim: Property damage — cracked sink

Evidence: 1 photo

Deadline: Respond within 48 hours

3:00 PM

Respond Now

3:01 PM

Please share your side of the story and upload any evidence.

3:01 PM

The sink had a pre-existing crack that I noticed before starting. I have a photo from when I arrived.

3:02 PM

📎 before-photo.jpg

3:03 PM

✅ Response submitted with evidence. Admin will review both sides and decide within 3-5 business days. You'll be notified of the outcome.

3:03 PM

Turns: 5 | Resolution: Automated | ● Zero Escalation

WaslaCare AI

Payments Change payout bank details

Bank Settings New IBAN Verify Updated

WaslaCare Assistant

Online

AI-Powered

Update your bank account. Current payout method:

🏦 Current Bank

Bank: Al Rajhi Bank

IBAN: SA44 **** **** **** 7823

Name: Mohammed Hassan

11:00 AM

Change Bank

11:01 AM

Enter your new IBAN (SA + 22 digits):

11:01 AM

SA0380000000608010167519

11:02 AM

✅ IBAN verified — SNB (Saudi National Bank). A small test deposit (SAR 1) will confirm within 24h. Next payout will use the new account.

11:02 AM

Turns: 4 | Resolution: Automated | ● Zero Escalation

WaslaCare AI

Services Change service rates

My Services Select Service New Rate Updated

WaslaCare Assistant

Online

AI-Powered

Which service pricing would you like to update?

🛠️ Your Services

AC Repair: SAR 150-350

AC Servicing: SAR 120-200

AC Installation: SAR 400-800

9:30 AM

AC Servicing — increase to SAR 150-250

9:31 AM

✅ AC Servicing pricing updated: SAR 120-200 → SAR 150-250. This applies to new bookings immediately. Market average is SAR 130-220.

9:31 AM

Turns: 3 | Resolution: Automated | ● Zero Escalation

WaslaCare AI

Analytics Review performance metrics

Performance This Week / Month Stats + Tips

WaslaCare Assistant

Online

AI-Powered

📈 Your weekly performance report:

📊 Week of Feb 17-23

Jobs Completed: 12 / 14 accepted

Acceptance Rate: 92% 🟢

Avg. Rating: ⭐ 4.85 / 5.0

On-Time Rate: 100% 🟢

Repeat Customers: 4 (33%)

Tips Received: SAR 180 (8 customers tipped)

Rank: #3 in AC & HVAC — Jeddah

7:00 AM

💡 Tip: You're 1 5-star review away from "Top Pro" badge! Keep up the great work. 🏆

7:00 AM

Turns: 2 | Resolution: Automated | ● Zero Escalation

WaslaCare AI

Support Get provider-specific help

Help Topic FAQ / Agent Agent Connected

WaslaCare Assistant

Online

AI-Powered

How can I help you today, Mohammed?

10:00 AM

Talk to Agent — I need help with my insurance verification

10:01 AM

Connecting you to Provider Support...

🤝 Agent Connection

Ticket: #TKT-9045

Category: Document Verification

Queue: No wait

Priority: Provider (fast-track)

10:01 AM

✅ Ahmad R. from Provider Support is here to help!

10:02 AM

Turns: 4 | Resolution: Agent Handoff | ● Escalated

WaslaCare AI