Booking Reference
AC Maintenance
CoolTech Services • Booking #WC-2401
SAR 350
Feb 5, 2026
Dispute Details
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Dispute Policy
- Disputes must be filed within 20 days of service completion.
- Your payment is held in escrow until the dispute is resolved.
- Providing clear evidence (photos, videos) significantly speeds up resolution.
- Our team reviews all disputes within 24-48 hours of submission.
- Both parties will be contacted before a final resolution is issued.
What Happens Next
1
Dispute Submitted
Your dispute is logged and payment is held in escrow.
2
Team Review
Our dispute team reviews your case and contacts the provider within 24-48 hours.
3
Mediation
Both parties are given the opportunity to provide their side of the story.
4
Resolution
A final decision is made -- refund, re-service, or other fair outcome.
Booking Communication Log
Booking Confirmed
Feb 3, 2:15 PM
AC Maintenance booking confirmed with CoolTech Services for Feb 5 at 10:00 AM.
Provider Arrived
Feb 5, 10:08 AM
Mohammed Al-Kahtani arrived at your location (8 min delay).
Service Marked Complete
Feb 5, 11:25 AM
Provider marked service as completed. Payment of SAR 350 held in escrow.