WhatsApp Scenarios - myWaslaCare Resident

Resident WhatsApp Scenarios

12 notification flows — Al-Nakheel Compound

Resident WhatsApp Scenarios — 12 Flows

Complete WhatsApp notification trees covering service requests, payments, community notices, emergencies, and resident engagement. Click any scenario to view the full conversation.

WhatsApp Business Al-Nakheel Compound

WA-1

Service Request Update

AC repair request assigned to a technician with ETA and reschedule option.

Service

WA-2

Maintenance Reminder

Scheduled pest control visit tomorrow with preparation instructions.

Service

WA-3

Payment Due

Rent payment reminder with quick pay link and late fee info.

Payment

WA-4

Request Completed

Plumbing repair completed, rate the service with star rating.

Service

WA-5

Community Notice

Pool closure announcement for maintenance with reopening date.

Notice

WA-6

Emergency Alert

Water supply interruption in your area with live updates and resolution.

Emergency

WA-7

Lease Renewal

Lease ending soon with early bird discount and upgrade options.

Lease

WA-8

Welcome Message

New resident onboarding and move-in guide with quick start info.

Onboarding

WA-9

Guest Access

Delivery or visitor arriving at compound gate with approve/deny control.

Automated

WA-10

Facility Booking

Amenity reservation confirmed with reminders and cancellation policy.

Facility

WA-11

Payment Receipt

Rent payment confirmation and receipt with autopay setup option.

Payment

WA-12

Security Alert

Compound-wide security update or advisory with enhanced measures.

Advisory

WA-1: Service Request Update

Service

Flow Update Reschedule Request Confirmation

Al-Nakheel Compound

online

Today

Service Request Update Your AC repair request SR-2026-0089 has been assigned! Technician: Ahmed Mansour Specialization: HVAC Certified Rating: 4.9/5.0 ETA: Tomorrow, Feb 24 at 10:00 AM Ahmed will call you 30 minutes before arriving.

4:32 PM

Thank you! Can he come earlier? I have an appointment at 11.

4:35 PM

I have checked with Ahmed. He can arrive at 9:00 AM instead. Reply with: 1. Yes, Reschedule to 9 AM 2. Keep Original Time (10 AM)

4:37 PM

4:38 PM

Rescheduled! Ahmed will arrive at 9:00 AM tomorrow. You will receive a reminder tonight.

4:38 PM

Turns: 5 | Resolution: Automated

WhatsApp Business API

WA-2: Maintenance Reminder

Service

Flow Reminder Preparation Access Decision Confirmed

Al-Nakheel Compound

online

Today

Maintenance Reminder Hi Sara! Scheduled pest control for your unit tomorrow. Date: Mar 5, 2026 (Wednesday) Time: 2:00 PM - 4:00 PM Provider: SafeHome Pest Services Type: Routine quarterly treatment Preparation: - Clear kitchen counters and dining table - Cover or store open food items - Keep pets in a separate room during treatment The area will be safe to use 2 hours after treatment.

6:00 PM

Got it. Will someone need to be home?

6:05 PM

Yes, an adult should be present to open the door. If you cannot be home, you may authorize management to provide access. Reply with: 1. I'll Be Home 2. Authorize Management Access 3. Reschedule

6:06 PM

Access authorized. Management will coordinate entry tomorrow at 2:00 PM. You will receive a notification when the team enters and leaves.

6:07 PM

Turns: 5 | Resolution: Automated

WhatsApp Business API

WA-3: Payment Due

Payment

Flow Reminder Question Options Set Reminder

Al-Nakheel Compound

online

Feb 25, 2026

Rent Payment Reminder Hi Sara! Your rent payment is due soon. Amount: SAR 8,500.00 Due Date: Mar 1, 2026 Unit: Apt 15, Jasmine Apartments Pay now to avoid late fees: Tap to Pay Securely Payment methods: Mada, Visa/MC, Apple Pay, STC Pay

9:00 AM

I will pay on Saturday. Is there a late fee if I pay on Mar 1?

9:15 AM

No late fee if paid on or before Mar 1. Late fees of SAR 100 apply starting Mar 2. You can also set up autopay to never miss a due date. Reply with: 1. Pay Now 2. Remind Me Saturday 3. Set Up Autopay

9:16 AM

9:17 AM

Reminder set for Saturday, Mar 1 at 9:00 AM. Have a great day!

9:17 AM

Turns: 4 | Resolution: Automated

WhatsApp Business API

WA-4: Request Completed

Service

Flow Completion Rating Feedback

Al-Nakheel Compound

online

Today

Service Request Completed Your plumbing repair has been completed! SR-2026-0085 Issue: Kitchen sink pipe leak Technician: Omar Saeed Duration: 1 hour 15 minutes Resolution: Replaced corroded pipe section How was the service? Reply with your rating (1-5): 1. ★ Poor 2. ★★ Fair 3. ★★★ Good 4. ★★★★ Very Good 5. ★★★★★ Excellent

11:45 AM

11:50 AM

Thank you for your feedback, Sara! Your 5-star rating has been recorded. Omar will appreciate your kind words. If you notice any issues within the next 7 days, the repair is covered under our service warranty. Just message us!

11:50 AM

Turns: 3 | Resolution: Automated

WhatsApp Business API

WA-5: Community Notice

Notice

Flow Notice Question Response

Al-Nakheel Compound

online

Today

Community Notice Pool Maintenance Closure The swimming pool will be closed for routine maintenance: Dates: Feb 25-26, 2026 (Tue-Wed) Reason: Deep cleaning and chemical rebalancing Reopening: Feb 27 at 7:00 AM The gym, playground, and all other facilities remain open as usual. We apologize for any inconvenience. Thank you for your understanding!

3:00 PM

Will the kids pool also be closed?

3:10 PM

Yes, both the main pool and children's pool will be closed during the maintenance period. Both will reopen together on Feb 27 at 7:00 AM.

3:11 PM

Turns: 3 | Type: Notice

WhatsApp Business API

WA-6: Emergency Alert

Emergency

Flow Emergency Question Updates Resolved

Al-Nakheel ALERT

urgent

Today

EMERGENCY NOTICE Water Supply Interruption Due to a pump malfunction in your building, water supply is temporarily interrupted. Affected: Building A, Floors 3-8 Started: 2:25 PM Expected Restoration: 4:00 PM Our maintenance team is working on the issue. Emergency water tanks are available at the ground floor lobby. We will notify you when service is restored.

2:30 PM

Is the hot water also affected?

2:35 PM

Yes, both hot and cold water are affected until the pump is repaired. We recommend filling containers from the emergency tanks on the ground floor if needed.

2:36 PM

UPDATE (3:45 PM): Repair is nearly complete. Water supply will be restored within 15 minutes. You may experience low pressure initially for about 10 minutes.

3:45 PM

Water supply restored! Full pressure should return within 10 minutes. Thank you for your patience.

4:02 PM

Turns: 5 | Type: Emergency

WhatsApp Business API

WA-7: Lease Renewal

Lease

Flow Renewal Notice Options Explore Upgrade Schedule Viewing

Al-Nakheel Compound

online

Apr 1, 2026

Lease Renewal Notice Hi Sara! Your lease for Apt 15 ends on May 31, 2026 (60 days remaining). Renew now and enjoy: Early Bird Discount: 5% off annual rent Price Lock: Same monthly rate for 12 months Priority Maintenance: Faster response times Current Rent: SAR 8,500/month With Discount: SAR 8,075/month (save SAR 5,100/year) Reply with: 1. Renew Current Unit 2. Explore Upgrade Options 3. Not Interested 4. Talk to Management

10:00 AM

10:20 AM

Great question! I have checked availability and there is one 2-bedroom unit available (Apt 32) at SAR 11,500/month. The early bird discount would apply to the new unit too. Reply with: 1. Schedule Viewing 2. Just Renew Current Unit 3. More Info

10:22 AM

10:25 AM

Viewing scheduled for Apr 3 (Thu) at 11:00 AM with Khalid Al-Mansour. He will meet you at Apt 32. The early bird offer is valid until Apr 15.

10:26 AM

Turns: 4 | Resolution: Automated

WhatsApp Business API

WA-8: Welcome Message

Onboarding

Flow Welcome Quick Start App Info Question Response

Al-Nakheel Compound

online

Today

Welcome to Al-Nakheel Compound! 🏡 Hi Mohammed! We are delighted to welcome you to your new home at Villa 12. Here is your move-in guide:

10:00 AM

Your Quick Start Guide: 1. Keys & Access - 3 key sets at the management office - Gate access card: Collect at office - WiFi: AlNakheel-Guest (password in welcome pack) 2. Important Contacts - Management: +966 12 XXX XXXX - Emergency (24/7): +966 12 XXX XXXX - Security Gate: Ext. 100 3. Facilities - Pool: 7 AM - 10 PM daily - Gym: 6 AM - 11 PM daily - Playground: 8 AM - 9 PM - Management Office: Sun-Thu, 8 AM - 5 PM

10:00 AM

4. myWaslaCare App Download our resident app for: - Submitting service requests - Paying rent online - Community announcements - Chatting with management Download for iOS | Download for Android Need anything? Just reply to this chat!

10:01 AM

Thank you! Where do I collect the parking permit?

10:15 AM

Parking permits are available at the management office (Building A, Ground Floor). Bring your vehicle registration and ID. You are entitled to 2 parking spots for Villa 12. Office hours: Sun-Thu, 8 AM - 5 PM.

10:16 AM

Turns: 5 | Type: Onboarding

WhatsApp Business API

WA-9: Guest Access

Automated

Flow Delivery Alert Approval Access Granted Completion

Al-Nakheel Compound

online

Today

Delivery Arriving Hi Sara! A delivery is at the main gate for you: Company: IKEA Driver: Mohammed S. Items: 2 packages Time: 2:15 PM Reply with: 1. Approve Entry 2. Deny Entry 3. Call Driver

2:15 PM

2:16 PM

Access approved! The delivery driver has been directed to your building. He will use the service elevator to deliver to Apt 15. Estimated arrival at your door: 5 minutes.

2:16 PM

Delivery completed! Driver has exited the compound. Please check your packages and report any issues.

2:30 PM

Turns: 4 | Resolution: Automated

WhatsApp Business API

WA-10: Facility Booking

Facility

Flow Confirmation Question Response

Al-Nakheel Compound

online

Today

Booking Confirmed! Hi Sara! Your facility reservation is confirmed: Booking #FB-0089 Facility: Rooftop BBQ Terrace Date: Friday, Feb 28, 2026 Time: 8:00 PM - 12:00 AM Guests: ~12 persons Deposit: SAR 200 (refundable) Reminders: - Please arrive 15 min early for setup - Music volume low after 10 PM - Clean up by 12:30 AM Need to cancel? Reply CANCEL at least 24 hours before.

4:00 PM

Thanks! Can I also get the BBQ charcoal from the management office?

4:10 PM

Yes! Complimentary charcoal and fire starters are available at the management office. Pick them up anytime before your event (office hours: Sun-Thu, 8 AM - 5 PM). Extra charcoal available for SAR 25/bag.

4:11 PM

Turns: 3 | Resolution: Automated

WhatsApp Business API

WA-11: Payment Receipt

Payment

Flow Receipt Autopay Question Options

Al-Nakheel Compound

online

Mar 1, 2026

Payment Received Hi Sara! Your rent payment has been processed successfully. Receipt #PAY-2026-03-0015 Amount: SAR 8,500.00 Month: March 2026 Method: Mada ****4521 Date: Mar 1, 2026, 11:28 AM Status: Paid Download PDF Receipt Your next payment (April) is due on Apr 1.

11:30 AM

Thanks! Can I set up autopay so I do not have to remember each month?

11:35 AM

Absolutely! You can enable autopay in the app. It will charge your Mada card on the 1st of each month automatically. Reply with: 1. Set Up Auto-Pay Now 2. Not Now

11:35 AM

Turns: 3 | Resolution: Automated

WhatsApp Business API

WA-12: Security Alert

Advisory

Flow Advisory Details Question Response

Al-Nakheel SECURITY

advisory

Today

SECURITY ADVISORY Dear Residents, We are enhancing security measures in the compound starting today: 1. Gate Access Update All residents must use their access cards at gates. Tailgating will not be permitted. 2. Visitor Registration All visitors must be pre-registered via the app or WhatsApp. Walk-in visitors will require resident phone confirmation. 3. CCTV Upgrade New cameras installed in parking areas B and C. Coverage now 100% across all common areas.

7:00 AM

4. Night Patrol Patrol frequency increased to every 30 minutes (10 PM - 6 AM). These measures are part of our commitment to your safety. If you notice anything suspicious, please report immediately: - App: Service Request > Security - WhatsApp: Reply to this chat - Emergency: +966 12 XXX XXXX (24/7) Thank you for your cooperation!

7:00 AM

Good to hear about the upgrades. Will there be any changes to the guest parking rules?

7:30 AM

Guest parking rules remain the same — visitors can use Section V (visitor parking) for up to 4 hours, or you can request extended access via the app. The new cameras will help monitor unauthorized parking more effectively.

7:31 AM

Turns: 4 | Type: Advisory

WhatsApp Business API