New Work Order Created WO-2026-0341 Unit: Apt 18 Issue: Plumbing - Kitchen pipe leak Priority: High Reported by: Tenant (Ali Hassan) Time: 9:35 AM Reply with: 1. Assign Technician 2. View Details 3. Postpone

Select technician: 1. Omar Saeed (Building A — 0.2 km) 2. Yasser M. (Building C — 1.1 km) 3. Khalid H. (Off-site — 3.4 km)

Done! WO-2026-0341 assigned to Omar Saeed. ETA: 11:00 AM today Tenant Ali Hassan has been notified.

Will do! I will send you an update when Omar checks in at the unit.

Weekly Maintenance Summary Good morning, Khalid! Here is your maintenance overview for this week: Scheduled Tasks: 12 - AC Servicing: 5 units (Mon-Tue) - Pest Control: 4 units (Wed) - Pool Chemical Treatment: 1 (Thu) - Elevator Inspection: 2 (Fri) Open Work Orders: 3 - WO-0339: Electrical (Apt 7) - In Progress - WO-0340: Plumbing (Villa 31) - Assigned - WO-0341: Plumbing (Apt 18) - Assigned Overdue: 0 All on track!

Reminder set for Friday, Feb 28 at 8:00 AM for the elevator inspection in Buildings A and C.

Tenant Move-in Reminder New tenant moving into Villa 12 tomorrow: Name: Mohammed Al-Ghamdi Move-in Date: Feb 24, 2026 Time: 10:00 AM Lease Term: 12 months Monthly Rent: SAR 15,000 Checklist: Unit cleaned and inspected Keys prepared (3 sets) Welcome package ready Utility meters recorded

Tasks assigned to maintenance staff. I will update the checklist once completed. Is there anything specific for the welcome package?

Noted. Welcome package will include compound map and facility rules. Everything will be ready by 5:00 PM today.

Payment Received Tenant: Sara Al-Otaibi Unit: Apt 15, Jasmine Apartments Amount: SAR 8,500.00 Month: March 2026 Method: Mada ****4521 Reference: PAY-2026-03-0015 Time: 11:28 AM March rent collection: 89/142 tenants paid (63%)

53 tenants have not yet paid March rent. Due date is Mar 1. - 38 tenants usually pay on the last day - 12 tenants have autopay enabled (will process Mar 1) - 3 tenants are currently overdue from February Reply with: 1. Yes, Send Reminders 2. No, Wait Until Due Date

Supplier contacted. They have the motor in stock and can deliver within 2 hours. Cost: SAR 4,200. Reply with: 1. Authorize Purchase (SAR 4,200) 2. Get More Quotes 3. Call Supplier

Purchase authorized. Delivery ETA: 5:50 PM. Emergency WO-2026-0343 created. I will keep you updated.

Quarterly Inspection Reminder 3 units are due for quarterly inspection this week: 1. Villa 8 - Last inspected: Nov 2025 2. Apt 22 - Last inspected: Nov 2025 3. Apt 35 - Last inspected: Oct 2025 (overdue) Inspection checklist includes: HVAC, plumbing, electrical, fire safety, and structural check. Reply with: 1. Schedule All (Apt 35 prioritized) 2. Select Individually 3. Skip This Week

Inspections scheduled: - Apt 35: Tue Feb 25, 9:00 AM (priority) - Villa 8: Wed Feb 26, 9:00 AM - Apt 22: Wed Feb 26, 11:00 AM Tenants will be notified 24 hours before. Inspector: Yasser M.

Tenant Complaint Received From: Layla Mohsen (Apt 22) Type: Noise Complaint Details: "Loud construction noises from Apt 23 since 7:00 AM. Not sure if it is authorized renovations." Time: 10:12 AM Reply with: 1. Check Renovation Permit 2. Call Tenant (Apt 23) 3. Send Warning

Apt 23 (Tenant: Faisal Noor) has an approved renovation permit valid Feb 20 - Mar 5. Permitted hours: 9:00 AM - 6:00 PM (weekdays only). However, work started at 7:00 AM which is 2 hours before permitted time. This is a violation. Reply with: 1. Send Warning to Apt 23 + Apology to Apt 22 2. Call Faisal (Apt 23) 3. Revoke Permit

Done! Warning sent to Faisal (Apt 23) about hours violation. Apology and update sent to Layla (Apt 22). Both notified via WhatsApp.

February 2026 Monthly Report Good morning, Khalid! Your monthly summary is ready: Key Metrics: - Occupancy: 91.0% (142/156 units) - Revenue Collected: SAR 1,207,000 - Collection Rate: 97.2% - Work Orders Completed: 34 - Avg Resolution Time: 1.8 days - Tenant Satisfaction: 4.6/5.0

Highlights: Occupancy up 2% from Jan Resolution time improved by 0.3 days 3 tenants still overdue (SAR 29,700) Full report: View Dashboard

PDF report emailed to owner@alnakheel.com. They should receive it within a few minutes.

Lease Expiry Alert The following lease expires within 60 days: Tenant: Sara Al-Otaibi Unit: Apt 15, Jasmine Apartments Lease End: May 31, 2026 Days Remaining: 97 Monthly Rent: SAR 8,500 Payment History: Excellent (100% on time) Reply with: 1. Send Renewal Offer (5% early bird) 2. Call Tenant First 3. Custom Discount 4. Skip

Renewal offer sent to Sara Al-Otaibi via email and WhatsApp. Offer: SAR 8,075/mo (5% off) for 12-month renewal. Valid until: Apr 15, 2026. I will notify you when she responds.

Vendor Check-in A contractor has arrived at the main gate: Name: Ahmed Mansour Company: CoolAir Maintenance Purpose: AC Servicing — Building A Scheduled: 10:00 AM - 5:00 PM Vehicle: White van, plate XYZ 5678 ID Verified: Yes Reply with: 1. Approve Entry 2. Deny Entry 3. Call Vendor

Gate access granted. Ahmed has been directed to service parking (Spot S-4). Today's schedule: 8 AC units in Building A. Tenants have been notified. I will send you a completion report at end of day.

Guard Samir arrived at Side Gate B at 11:40 PM. Area is secure, no breach occurred. The person left the area before guard arrival. CCTV footage (11:35-11:45 PM) sent to your email. Reply with: 1. File Police Report 2. Increase Patrols (48h) 3. Add to Watch List 4. All of the Above

Patrol frequency increased. Anything else? 1. Add to Watch List 2. File Police Report 3. Done

Done. Patrol frequency increased to every 30 minutes for Side Gate B (48-hour period). Gate added to priority watch list. I will provide a security summary tomorrow morning.

Move-out Inspection Report Unit: Apt 22 - Layla Mohsen Move-out Date: Mar 15, 2026 Inspector: Yasser M. Inspection Date: Mar 8, 2026 Findings: Kitchen: Good condition Bathrooms: Good condition Living room wall: Scuff marks (minor) Bedroom door: Damaged hinge AC units: Working properly

Deposit Settlement: Security Deposit: SAR 17,000 Deductions: - Wall touch-up painting: SAR 400 - Door hinge replacement: SAR 250 - Total deductions: SAR 650 Refund Amount: SAR 16,350 Reply with: 1. Approve Refund (SAR 16,350) 2. Adjust Deductions 3. Hold Deposit (Review Further)

Refund of SAR 16,350 initiated to Layla's bank account. Processing time: 3-5 business days. Cleaning team scheduled Mar 16-18. Unit will be listed for new tenants on Mar 19.