Double charge on February AMP subscription. Need refund for duplicate payment of SAR 2,500.
Last reply: 3h ago
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QR scanner not working on iOS
Ticket #MC-398 · Feb 17, 2026
In Progress
QR code scanner crashes on iPhone when scanning inventory tags. Android works fine.
Last reply: 1d ago
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Bulk unit import failed
Ticket #MC-390 · Feb 10, 2026
Resolved
CSV upload for bulk unit import was failing. Issue was with date format in the template.
Resolved in 6h
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Go to Work Orders and tap the "+" button. Fill in the unit, issue description, priority level, and assign a service provider. You can also attach photos of the issue.
Navigate to Tenants and tap "Add Tenant". Enter the tenant details, assign them to a vacant unit, and upload their lease agreement. The tenant will receive a welcome email with their resident app login.
Each asset has a unique QR code. Scan it with your phone camera to view the asset details, service history, and warranty info. You can also log maintenance events directly from the scan.
Go to Maintenance Calendar and tap the date you want. Select "Add Task", choose the category, assign a provider, and set recurrence (one-time, weekly, monthly, quarterly). Affected residents will be notified automatically.
Annual Maintenance Plan (AMP) is a subscription that covers all preventive maintenance for your compound. It includes AC servicing, plumbing checks, electrical inspections, and more. Plans are billed monthly or annually.